Good customer service means communicating with the customer, and they failed miserably at that. Our "friend" from behind the desk was nowhere to be found, and there were no other vacant tables in the studio. We got to the table and it now had a sign on it stating it was for Terra (I'm not Terra) for however long. So now the part about the overpriced pottery - seriously? $16 for an unglazed cereal bowl? As someone who has worked with clay before and knows the cost of clay, let me just throw it out there that that is more than the cost of an entire block of clay! I get that it's supposed to be about the experience, but how great of an experience would it really be knowing you paid such exorbitant prices for a dish (or whatever you picked)? Despite this, we picked out our pieces and went to sit at the table which had at this point been cleared off and set up for us - well, we thought it was for us. I watched to see if the lady was going to start clearing the table, and after about five minutes she finally did. Not helpful since we were already there and reservation-less, and maybe you should put that on the site? I started to ask a question when she said, "If you guys want to look around and pick your pieces then I guess I can clear off that table over there for you to use," gesturing to a vacant table nearby. "Right, but you should make a reservation because sometimes it gets busy like on the weekends." Okay. She asked if we had a reservation, I told her no since the website indicated it was not necessary to make one as a smaller group. I said hello, explained that we had 3 people in our party, and that it was our first time coming to Color Me Mine. When we arrived and I walked up to the counter, I was curtly greeted with what felt like an obligatory "hi". We were a party of 3 so I figured I'd skip the reservation to give us a little more flexibility on arrival time (nice to have that flexibility with a preschooler!). I assumed this meant they would have the space to accommodate smaller groups that would walk in. We checked the website in advance to see if we needed to make a reservation, but the website states, "We accept reservations and walk-ins!" and I also read that reservations were recommended for large parties, but not necessary for smaller ones. A family member gave us money for Christmas to go to Color Me Mine, so we were excited to finally have a weekend open to do it.
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